Product and order questions

How do I request a price for a product without one?

Open the product page and use its WhatsApp or Send Inquiry button. Include the product link, configuration and destination. A missing price is not a zero-price offer.

Are all specifications independently verified?

No. Catalogue and supplier statements are not the same as a documented measurement or test. Ask for confirmation of the current unit’s dimensions, movement, materials and water-resistance information before ordering.

How do I confirm shipping and after-sales terms?

Request the applicable shipping, return, refund and warranty terms before purchase. Published policy details are being reviewed; do not infer a guaranteed delivery window or lifetime warranty from general marketing copy.

What should I include in an existing-order enquiry?

Provide your order number and a description of the issue through the store’s contact channel. Do not include payment-card details or passwords.