This policy explains how returns and refunds work for Cosywatches replica watch orders. Contact us before sending anything back so we can confirm the return address, method and any costs.

Return window

You may request a return within 30 days of delivery. The watch must be unused and unworn, with protective film, tags and all included accessories in the original packaging.

Before you return

Email info@cosywatches.is with your order number, the product link and clear photos. We will confirm whether the item is eligible and provide return instructions. Do not send the watch to a factory or manufacturer address.

Items that cannot be returned

  • Watches that have been worn, sized, damaged or exposed to water.
  • Custom or special-order configurations.
  • Gift cards and digital products.
  • Items missing accessories, packaging or protective film.

Return shipping

Return shipping is arranged as confirmed with us. Unless the item arrived damaged or incorrect, the buyer is responsible for return shipping and any customs charges. Use a tracked service and keep the tracking number.

Inspection and refunds

Returns are inspected on arrival. If approved, the refund is issued to the original payment method. Shipping charges are not refunded unless the item was damaged or incorrect. Processing times depend on the payment provider.

Damaged or incorrect items

Report damage or an incorrect item within 48 hours of delivery with photos of the watch, packaging and shipping label. We will confirm the replacement or return options.

Exchanges

If you want a different configuration, contact us with the product link and destination. Exchanges depend on availability and may require a new order.

After-sales and warranty

Warranty terms, if any, are confirmed for the specific unit before purchase. This return policy does not create a lifetime warranty. Contact us for movement, bracelet or service questions.

Last updated: November 12, 2026.